Multiroom Dashboard
| This section provides an overview of the Multiroom Dashboard’s features and functionality. For more detailed information, refer to the Multiroom Dashboard Guide. |
The Multiroom Dashboard provides the following sections:
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Pulse - Real-time overview, analytics, and insights.
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Control Centre - Guestroom monitoring, control, history & performance, alerts & health.
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Reporting - Create management, environmental, and room status/condition reports.
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Configuration - Modify room profile default settings and monitor deployments.
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User Management - User setup, user profile permissions, and session logging.
Pulse
Pulse is a real-time overview with predefined analytical stories to help you fine-tune the system in line with guest behaviors. Insight cards are updated daily to provide detailed trending patterns and recommendations across the full range of system parameters and controlled services.
For example, by analyzing guests' customization of temperature setpoints after check-in, we can make actionable recommendations for default system behaviors that better reflect guest comfort, or by monitoring the usage of Green Mode, we can provide a report to help you reward guests with additional loyalty points.
Insight cards are co-created in partnership with the hotel to precisely match the needs of relevant departments and stakeholders.
Control Center
Floor and Room View
The ability to support guests and staff with remote changes and system status monitoring is a key requirement for modern hotels to deliver exceptional service at scale.
To achieve this, the Control Centre provides visibility and control of all hotel spaces, and their full range of statuses, in real time. With fast, easy access to room monitoring, this is a central tool for daily workflows such as check-in and check-out, as well as for operational teams.
The Control Centre has two main views:
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Floor View – shows floor navigation, room information, and filters.
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Room View - enables you to control and monitor statuses, services, and alerts for the selected room.
The dashboard follows these guidelines:
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The dashboard shall natively represent the true physical layout of the hotel and its guestrooms and suites.
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The structure starts with the building, wing, or tower, followed by the floor that the room is located on. All rooms are identified by room number, both in the dashboard and through all other interfaces such as the API.
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Interconnected rooms shall be identified by a link icon.
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Larger rooms and suites shall be subdivided to represent the physical spaces within. Below the room number, the dashboard shall clearly display the room zones, such as Bedroom, Living Room, Bathroom, and Balcony.
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Each zone shall display its available services such as Lighting, HVAC, and Curtains, as well as the status of key elements such as balcony doors and the room safe. Similar services are displayed separately in each zone as required, for example where the living room and bedroom each have their own HVAC zones.
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Where the user profile grants such permissions, controls to allow remote change of services shall be displayed. For users without permissions, these shall be hidden or presented in read-only mode.
Monitor & Control
Room Statuses and Requests
Room statuses and guest requests shall be shown on the dashboard, including:
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Occupancy - A room can be checked-in/out and occupied/unoccupied in real-time.
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Room Mode - The room can operate in one of three modes:
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Auto - Following the room logic detailed herein as customized by the hotel.
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Green - This mode instructs room services to run with more energy-conserving settings, and can be selected by the guest on the thermostat or by staff on the dashboard.
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VIP - For guests with special sensitivity or preference against changes, this mode sets the room to full manual control by the guest with no automatic adjustments to any parameter. Upon check-out, the room mode reverts to Auto.
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Guest Language - The language used to display messaging and controls on thermostats and any other displays in the room can be chosen or reset from a list of the languages installed in the project.
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If the local PMS passes guest language as part of the Check-In (GI) event, the language will be automatically set.
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Language choice is reset to the hotel default upon check-out.
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Statuses and Requests - The room supports a range of guest-initiated statuses, which are shown with their elapsed time if active. Authorized users can reset the status if a requested task such as laundry or housekeeping is complete, or as requested by the guest.
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Privacy / Do Not Disturb - Indicates that the guest does not wish to be disturbed.
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Make Up Room - Indicates a request from the guest for their room to be cleaned.
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Laundry Pickup - Indicates that the guest has garments to be collected for cleaning, pressing, or shoeshine.
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Service - Can be used to indicate a request for collection of a guest’s room service tray/trolley, or for assistance from their butler.
| Privacy and Make Up Room are mutually exclusive. Requesting one when the other is active will automatically toggle the other off. |
| Coming Soon - Room Tags - In addition to room status, room tags allow the selection of rooms with metadata such as special features for accessibility, business, physical aspects, assigned housekeeping teams, etc. |
Services
Within a room and its zones, each service displays its current status in real time on the dashboard, with all relevant parameters for authorized users' remote control. Services can be repeated as required across multiple zones to reflect the physical arrangement of the room. The service tiles are grouped by zone. A room usually has one zone, but a suite can contain multiple zones.
Lighting - There are four types of lighting statuses and remote control provided:
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Room Master - Controlling a full room or suite.
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Lighting Scenes - Recalling a predefined lighting scene within a room or zone (bedroom, bathroom etc.), such as Bright, Relax, or Work.
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Lighting Circuits - Directly controlling a specific lighting circuit, including on/off, dimming, and color control.
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AntiStumble - Nightlights operate by default in fully automatic mode, activating when detecting guest movement at night to illuminate their path. To suit guest preference, for example when travelling with small children or if they have impaired night vision, this feature can be set to Always On or Always Off. This setting reverts to Auto upon check-out.
HVAC - Includes air conditioning and/or heating, as well as the current environmental conditions. The service tile in the room displays temperature information and, for authorized users, provides remote control of:
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Current Temperature - As read and aggregated from the range of sources in that zone or room (see Multi Temperature Reading Aggregation)
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Setpoint - The temperature as set by the guest, or as per the default template set for this room mode (see Room Logic) shall be displayed and can be controlled.
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Fan Speed - The current fan speed, either as level (Off, Auto, High, Medium, Low) or percentage, shall be displayed and can be controlled.
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Humidity - Where sensors are present, the current humidity shall be shown.
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HVAC Mode - The current mode shall be shown as Heating or Cooling whenever actively occurring in the space.
Blinds & Curtain - Includes the current status of the curtain (open/closed), blinds (raised/lowered) or projector screen (raised/lowered). Authorized users can remotely open/close or raise/lower to support guest requests.
Door - Includes the current status of the balcony doors or room safe door (open/closed) and a timestamp of the last change (e.g. "Since 15/01/2022 at 13:56").
Wake-Up Alarm - Where used for the wake-up lighting sunrise sequence, the current status of a room’s wakeup alarm is shown. Authorized users can remotely set and cancel alarms to respond to guest requests.
History & Performance
Historical data provides valuable insights to help you serve guests better, understand and fine-tune services, and plan for the future with a deeper understanding of guest behavior patterns.
Historical data is organized into categories, and can be filtered using the options at the top of the page:
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Per Stay - In this mode, we use Check-In/Out events to automatically define 'stays'.
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Automatically grouping the data in the report to match the room’s recent guests, this view provides fast and convenient access when investigating customer enquiries.
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When 'per stay' is selected, the dropdown menu presents the last 60 guest stays - simply choose one and the graphs will update to match.
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Date Range - In this mode you have the freedom to select either any recent range (today, last 2 days, last week etc.) or a free selection of from-and-to dates. This can be further refined with a from-and-to time if required.
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Real time - This mode displays the last hour of data, updated once per minute, to help live diagnose or monitor the room conditions.
Outside of the live view, the granularity of data in these graphs depends on the length of the time period selected. For a more detailed view, you can zoom in to a shorter time period:
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>12 hrs - 5 minute intervals
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12 to 24 hrs - 10 minute intervals
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24 to 48 hrs - 30 minute intervals
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48 hrs to 4 days - hourly intervals
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4 days to 1 week - 6 hour intervals
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>1 week - daily intervals
Environmental
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Real-Time Occupancy - Shown in the light blue background bars, real-time occupancy is shown to help relate the changes to room usage.
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Set Temperature - As set automatically by the room logic, or customized by the guest, the setpoint is shown by the blue line.
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Actual Temperature - The aggregated temperature of the room (or zone for suites) is shown on the magenta line.
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Humidity - The room’s humidity is shown here using the right hand axis, with data displayed in the green line.
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Fan Speed - When you hover over any data point, the fan speed is shown in the tooltip.
| Where a room or suite has multiple HVAC zones, you can select which to view in the top right corner. |
| The data shown can be downloaded by clicking on the download button on the graph. Data is exported in .csv format for analysis in applications such as Microsoft Excel. |
Room Statuses and Requests
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Real-Time Occupancy - As in environmental, occupancy is shown in the light blue background bars to assist with relating events to room usage.
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Room Statuses - Each available status for the room has a separate row, with colored bars indicating the periods for which they were active.
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Detail View - When you hover over any bar, a tooltip shows details of the room status event including the start and finish time.
Event Timeline
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The event timeline shows all of the events that happen in the guestroom for the selected time period, in chronological order.
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Every event is time- and date-stamped, along with how that event was initiated - in the guestroom ('Room') or via the dashboard ('Server').
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Events shown here include:
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Check-In / Check-Out
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The room being determined as Occupied or Unoccupied
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Entrance door opening
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Balcony door opening
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Temperature setpoint and/or fan speed being changed
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The room mode being changed (Auto, Green, or VIP)
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A request room status being switched on or off (Privacy, Make up Room, Laundry Pickup, or Service)
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The event timeline can be downloaded by clicking the  Download button. Data is exported in .csv format for analysis in applications such as Microsoft Excel.
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Alerts & Health
In addition to statuses and services, the room view contains detailed information about alerts and system health of devices located within the room.
Alerts - A wide range of alert types can be monitored within rooms and suites. Like services, room alerts are arranged by zone to help identify and locate issues or devices requiring attention - e.g. excessive humidity within the living room of a suite, or a balcony door left open for a prolonged period in the bedroom.
Health - As well as the alert notification that a device is offline, you can view the real-time status of all devices (controllers, panels, and sensors) in the room, also arranged by zone. This information shall be included in the alert detail, but this view is important to check when responding to guest enquiries or diagnosing unexpected events.
Overall system connection status can be viewed by clicking the System Status icon in the top right corner of the screen.
Proactive Alerts
Proactive alerts of anomalies or exceptions inside the guestroom are critical to the hotel operationally managing assets, ensuring security, and assisting guests.
The system shall continually monitor a range of room parameters against acceptable ranges defined by the hotel. When a room exceeds these, the appropriate hotel staff shall be notified with information to assist them in quickly isolating and resolving the issue.
Throughout, the status of alerts shall be easily visible with a simple traffic light indication of state:
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Green - Within normal parameters
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Amber – Warning - exceeding normal range but no immediate risk
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Red - Critical Alert, requires immediate attention
Alert signaling and notifications
When an alert is generated, it shall be displayed and communicated clearly to allow staff to plan the required action.
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On the dashboard:
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Rooms with active alerts shall be able to be filtered or isolated with a single click.
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The type, severity and current alert level shall be shown on the Floor View for immediate visibility.
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Clicking into a room shall show further details, such as the exact location/zone, current level/percentage, and what time the alert was first generated.
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Via email:
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Alerts should be sent to a person, list of people, or a distribution list.
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Each alert type shall be sent to an appropriate person(s), depending on how it needs to be handled (e.g. engineering, IT, housekeeping, etc.)
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Emails shall include the type of alert, severity level, relevant device, and timestamp.
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To integrated systems via API:
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The system shall support integration with service ticketing systems such as FCS Connect & Engineering
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When the third-party system receives an alert via the API, it should automatically create a ticket and allocate it to the most appropriate person(s) based on type, severity, and location within the hotel (tower/wing etc.)
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Alerts shall be present if the status still exceeds parameters after a defined time period, configurable per alert type. For example, if humidity is still high 24 hours after first exceeding the defined range, the alert will be sent again. This repeats until the parameter is back within the normal range.
There shall be a range of room alerts available to give the hotel flexibility and choice in what they wish to monitor and how it is communicated to them.
All parameters are configurable to the preference of the hotel and can be adjusted as required to fine-tune the sensitivity of alerts in practice.
Room status alerts
Room statuses are alerted on an elapsed time basis, for example if DND is left on for more than 24 hours, or a guest is waiting for a laundry pickup request for more than 2 hours:
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Privacy / DND
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Make Up Room
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Laundry Pickup
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Tray Pickup / Service
Door event alerts
Door event alerts indicate if an entrance or balcony door is left open for a prolonged period. The room safe alert indicates if the door is left closed (locked) upon check-out.
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Door Ajar - Entrance door left open
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Balcony Ajar - Balcony door left open
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Room Safe - Left closed at check-out
Environmental alerts
Environmental alerts monitor conditions within a defined 'normal' range with high and low thresholds, as well as elapsed time. For example, if the temperature remains outside the normal range (e.g. 18-26°C) for longer than the elapsed time (e.g. 1 hour), an alert is generated.
Monitoring alerts
Monitoring alerts compare the measured conditions to a defined 'normal' range which may include high/low thresholds and elapsed time. For example, a water leak generates an immediate alert, whereas soil moisture will only alert if the reading is below a certain level (e.g. <25%) for longer than the elapsed time (e.g. 24 hours).
These alerts require dedicated sensors for each monitored location:
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Water Leak
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Soil Moisture
System health alerts
System health alerts monitor the heartbeat, connectivity, or integration of sensors, panels, controllers, network devices, and system integrations. They have an online/offline state and an elapsed time to avoid false alerts due to actions like power-cycling.
For example, if a room device such as a panel is offline for more than 10 minutes, or our connection to Oracle Opera is offline for more than 5 minutes, an alert is generated.
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Room Devices - System Health
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Network Devices - Floor Gateways
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Integrated Systems - FIAS Connection
Reporting
As well as per-room reports, the Report Builder provides the ability to generate reports on historical data across a range of rooms and floors, using a selection of time and datatype parameters chosen by the user.
Configuration
The configuration section allows you to modify each room profile’s default settings, monitor update deployment status, configure seasonality, and adjust day and night settings. This section also contains API integration and general dashboard settings.
User Management
User Management offers a range of configurable user profiles and permissions, allowing individuals the appropriate level of control and access while removing unnecessary or restricted information from the interface. It also provides session settings and logging of user activity.
