Integrations

Integrating with Oracle Opera provides System Manager with critical information used in conditioning the room state, such as temperature setpoint, curtain position, power status etc.

Check-in messages move the room state to condition ready for new guests to arrive.

Check-out messages reset the room, removing customizations from previous guests such as DND or temperature setpoints, ready for cleaning and the next guest.

We send Privacy/DND and Make Up Room guest status requests to Opera to make them easily visible to operators assisting guests.

System Manager and Opera integrate over TCP/IP using the FIAS protocol encrypted with TLS 1.2; the firewall needs to allow this.

From Oracle, you need to order our interface for them to support integration.

From System Manager, the interface is included and can be simply configured when ready.

Firewall access opened

Order the Interface

Versions

Integrating with Infor HMS provides System Manager with critical information used in conditioning the room state, such as temperature setpoint, curtain position, power status, etc.

Check-in messages move the room state to condition ready for new guests to arrive.

Check-out messages reset the room, removing customizations from previous guests such as DND or a temperature setpoint, ready for cleaning and the next guest.

We send Privacy/DND and Make Up Room guest status requests to Infor to make them easily visible to operators assisting guests.

System Manager and Infor integrate over TCP/IP using the FIAS protocol; the firewall needs to allow this.

You need to order our interface from Infor for them to support integration.

From System Manager, the interface is included and can be simply configured when ready.

Firewall access opened

Order the Interface

By connecting to the Access Control server, the system can be made aware of occupancy type based on the key type used to enter the room.

This means that, as well as real-time occupancy, we know if it’s a guest or staff member in the room.

By knowing this we can condition the room differently for staff, such as brighter lighting to help inspection, as well as disregarding any changes they make from guest preferences such as temperature setpoint.

We can also save energy by using a shorter timeout after staff occupancy compared to guest occupancy.

System Manager subscribes to the APIs shared on dormakaba’s Saflok Messenger LENS server.

Upon room entry, they send us an event that includes the guest/staff key type.

Firewall access opened

Credentials

By connecting System Manager to the Access Control server, the Interact system can be aware of occupancy type based on the key type used to enter the room.

This means that, as well as real-time occupancy, we know if it’s a guest or a staff member in the room.

By knowing this we can condition the room differently for staff, such as brighter lighting to help inspection, as well as disregarding any changes they make from guest preferences such as temperature setpoint.

We can also save energy by using shorter timeouts after staff occupancy compared to guest occupancy.

System Manager subscribes to the APIs shared on the ASSA ABLOY VingCard server.

Upon room entry, VingCard sends us an event that includes the guest/staff key type.

Firewall access opened

Credentials

Interact can share guest requests such as Laundry Pickup with third-party systems to aid them in delivering guest services. These can be automatically deployed in their system to a runner near to the room for fast response times, automatically clearing the room status when the job is marked as complete.

Interact can share statuses such as real-time occupancy, Privacy/DND and Make Up Room requests. These are used in third-party systems to dynamically reprioritize housekeeper task allocations, optimizing efficiency by going first to rushed or vacant rooms.

In addition, some third-party systems accept room alerts to help dispatch runners that can support verifying occurrences of extended Privacy/DND status (e.g. over 48 hours) to ensure guest safety.

Third-party developers can create guest apps, enabling guests to control services in their room from a phone or tablet.

Third-party systems often have custom interfaces and business logic based on the Hotel Integration API.

These can be activated by the third-party system once firewall rules are enabled to allow communication.

Refer to the Interact Developer Portal for more information.

Firewall access opened

Credentials