Alerts & Health

This tab shows the operational status of connected devices and DALI luminaires in the room, with grouped notifications for any issues that may require staff attention.

iah room alerts

Requires Attention

Current alerts are shown in category tiles, along with relevant information and instructions to resolve the issue or clear the alert.

iah room alert tile temp

Tiles and icons are color-coded to indicate severity:

  • OK - device/luminaire online and operating normally.

  • Warning - exceeds normal range but no immediate risk.

  • Alert - requires immediate attention.

Mouse over the Info icon to see when the alert was generated.

General / Zone Alerts

Statuses for the room and for each individual zone (living room, bedroom, etc.) are organized into separate tiles for alerts, devices, and DALI luminaires.

Click View all on each tile to see a full list of current issues and device/luminaire statuses.

Alert Types

  • Balcony/Entrance Door - Door left open for an extended period.

  • Devices Offline - One or more devices in the room are not responding.

  • FCU - Drip Tray Full/Filter Dirty - HVAC/fan coil unit requires maintenance.

  • Guest Well-Being - Room is guest-occupied but no movement is detected for an extended period (usually 24 hours). Staff should check the room in person and provide assistance if required. The alert clears automatically when motion is detected in the room.

  • Humidity - Above or below configured thresholds.

  • Lamps Offline - One or more paired DALI luminaire drivers are not responding.

  • Temperature - Above or below configured thresholds.

  • Prolonged Room Status - Do Not Disturb, Make Up Room, Laundry Pickup, or Service Pickup active for an extended period.

  • Soil Moisture - Above or below configured thresholds.

  • Room Safe - A guest has checked out while the room safe is still locked.

  • Water Leak - Leak detected by a room sensor.

You can view and manage alert types and settings in Configuration > Alert Definitions.
If a linked room is unoccupied, guest well-being alerts for its occupied linked room(s) are delayed by the guest occupancy timeout period (usually 10-20 minutes). This timeout period is configured separately for each room profile. Refer to Room & Suite Profiles for more information.