System Manager Configuration

Configure System Manager:

  1. Import Site CA Certificate

  2. Request licenses

  3. Load Hotel job file into System Manager

  4. Configure site settings

  5. Configure system alert

  6. Configure guest languages

  7. Configure SM client user access

  8. Configure secure access to the Multiroom Dashboard

  9. Open Dashboard

Import Site CA Certificate

To establish secure Ethernet connections, you must open System Builder on the SM Server machine to import a Site CA Certificate (Site Private Key) and save the job/database. The Site CA Certificate must have been previously exported from the commissioning machine. The Site CA Certificate and password must always be stored and sent securely.

SB is used for site certificate management and uploading to devices. During commissioning, the Site CA Certificate is used in the job to create and upload Device Site Certificates for TLS connections between gateways and Ethernet devices, and between gateways and SB/SM.

Only a PDDEG-S can be used for secure connections. To ensure end-to-end security, each PDDEG-S and Ethernet device must be configured for secure connections in the job and saved to devices before importing the job into SM.

Import Site CA Certificate:

  1. Open System Builder on the SM Server machine.

  2. In the Tools menu, select sb icon manage certificate Set Site CA Certificate to open the Site Certificate Selection window.
    sb site certificate create

  3. Click the Import button and select the exported certificate (.pfx).

  4. When prompted, enter the certificate password.
    sb site certificate pw

  5. Click the OK button.
    sb site certificate pw match

  6. Click the OK button.
    sb site certificate added

  7. Save the job/database.

Request Licenses

The Multiroom System Manager license automatically enables the API and Hospitality services.

License fees are based on number of rooms, license duration (years), and feature tier (Advanced or Enterprise).

Request and apply license:

  1. After System Manager is installed, run the sm icon system manager config System Manager Configuration tool.

  2. Click the Request License button.

  3. Enter the site details and select the required license features (Red fields are mandatory).

  4. Click the Save License Request button and send the request via email.

  5. The support team contacts the sub-segment manager to verify that the software + service entitlement is logged in C4CS and matches an order in SAP.

  6. The support team creates the license with the entitlements embedded and issues it to the requester by replying to the email with the attached license file within 24 hours.

  7. Save the license file to a folder on the server.

  8. Click the Apply License button.

  9. Browse and select the license file System Manager.license.

  10. Click the Open button. The license information is displayed at the bottom of the Configuration window.

sm config license request
The request uses the standard email application on the computer to generate an email to support.controls@signify.com. If no email client is installed, the Save License Request button can be used to save the license request to a file to be sent later or from another computer.

Load Hotel Job file into System Manager

To complete the System Manager configuration, you need to run the sm icon system manager config System Manager Configuration tool and create a new database from the hotel job file.

Load hotel job:

  1. Click the Run Quickstart button, select Start from a System Builder job file and click the Next > button.

  2. Click the Browse button, select the job file and click the Open button. Click the Next > button.

  3. Enter the Server Name and Database Name and click the Next > button.
    sm config quickstart 3

  4. Click the Next > button, since you have already licensed the server.

  5. Enter the domain name and username for the admin user, or click the Choose button to search for a user.
    Unselect the Allow guest users to logon checkbox.
    sm config quickstart 5

  6. Select the Location and Time Zone information and click the Next > button.

  7. Click the Execute button and Finish button to create the databases and user.

Configure Site Settings

Configure site settings for API access:

  1. Run the sm icon system manager config System Manager Configuration tool.

  2. Click Site Settings.

  3. Select Data Access.

  4. Select the Enable Web API checkbox.
    sm config settings data access web api

  5. Consult with integrated systems engineers regarding Hotel Settings for FIAS and Access Control.

For more information refer to Integration.

Startup Polling

If SM server restarts, then room statuses may not be completely synchronized with the Dashboard. The system resynchronizes all statuses as it receives new events.

For small hotels (<250 rooms), setting Site Settings > System Settings > Hotel > Enable hotel status polling at server startup to True allows the server to poll all the rooms at startup to immediately synchronize the dashboard.

However, for larger hotels this setting generates too much network traffic, and must remain set to False (default).

sm config settings hotel polling

Configure System Alert

These settings are for initial configuration of system alerts for PMS (FIAS) and Floor gateway connections. You can also modify the system alert configuration in the Multiroom Dashboard, under Configuration > Alert Definitions > System Alerts.

Configure system alert for PMS (FIAS) and Floor Gateway Connections:

  1. Run the sm icon system manager config System Manager Configuration tool.

  2. Click Site Settings.

  3. Expand Hotel Settings and select System Alert.

  4. Select PMS (FIAS) Connection or Floor Gateway Connection.

  5. Select the Enabled checkbox.

  6. Enter a name for the alert (this will be displayed on the dashboard)

  7. Select the First after time period from the dropdown list.

  8. Select the Repeat alert time period from the dropdown list.

  9. Click the Save button.

sm config settings hotel system alert
The System Alert status is shown by clicking the iah icon globe globe icon in the top right corner of the dashboard. First and Repeat alerts are sent on the API WebSocket. However, the alert icon on the dashboard will persist until the connection is restored.

Configure SMTP and Notifications

System Manager can be configured with an SMTP server and custom messages to notify specified staff members via email when an alert is triggered.

Configure Alert Notifications:

  1. In SM Configuration > Site Settings > SMTP Server, enter the SMTP server details.

  2. Click the Test Primary and (if applicable) Test Backup buttons to confirm the connection.
    sm config settings smtp

  3. In SM Configuration > Site Settings > SMTP Message, select the message Importance, Message Template and Custom subject. A preview of the message template is shown in the window.

  4. In SM Configuration > Site Settings > Notifications, click sb icon add Add to create a new notification.

  5. Enter a name for the notification profile.

  6. Check the Alert Types for which the user will be notified.

sm config settings smtp alert types

This creates the notification profiles. Email recipients must then be added to the required profiles, so they are notified when an alert occurs.

Add Recipients:

  1. In the Notifications Recipients tab, click sb icon add Add or sb icon add Add System Manager User. The Add Email Recipients dialog is displayed.
    sm config email recipients

  2. Enter the Name and Email address of the recipient or select the recipients from the User account list.

  3. Click the Test button to verify the email address of the recipient.

  4. Click OK. The recipients are added to the Recipient list.

Configure Guest Languages

FIAS allows the PMS to select a guest language on check-in and reset the language on check-out. The language for the room is reflected in the hotel dashboard and on the AntumbraDisplays in the room. If no language is received from the PMS or it does not match an available language, the display will continue to show the language menu.

To support guest languages, the SM Server must have the languages made available and the AntumbraDisplays should be preconfigured with multi-language pages. These are selected using Page Modes (up to three languages can be configured).

In the room, the guest can select a language from the language menu on the display. The AntumbraDisplay then sends out a Set Language message and the Multiroom Dashboard will reflect the chosen language. The language can also be set remotely from the Dashboard.

Set up guest languages:

  1. In Site Settings > Hotel Settings > Room Profiles, select a room profile.

  2. Under Features, Set Supports Guest Language to True.
    Repeat this for all room profiles that require guest language options.
    sm config settings support guest language

    The room profile settings are also available in System Builder.

  3. In Site Settings > Hotel Settings > Guest Languages, select the required languages from the Available Languages list.

  4. Click sb icon add Add to Job, to move the languages to the Selected Languages list or click sb icon delete Remove to delete them from the list.

  5. To set a language as default, select the language from the list and click sm icon set default language Set Default Language or you can click sm icon clear default language Clear Default Language.

  6. Click the Save button to save the current changes and close the Site Settings window.

sm config settings add remove languages

Configure SM Client User Access

This is only for System Manager Client users. It does not affect Dashboard users. Dashboard users are configured in the Dashboard Web Interface.

System Manager offers a range of configurable user roles and permissions, allowing individuals the appropriate level of control and access while removing unnecessary and restricted information from the interface.

To access User Access Management, open sm icon system manager config System Manager Configuration and click the Manage Users button.

sm config manage users
For more information on users and user roles, refer to the System Manager Installation Guide.

In User Access Management > User Roles, the following securable service settings are recommended. All other services should be left at their default settings unless advised by your Signify consultant.

Securable Service Description Recommended Setting

Write Button

User can create, delete and edit room tiles.

Enabled for commissioning only.

Control Button

User can click buttons in System Manager to perform functions such as changing room status and controlling HVAC systems.

Enabled for authorized staff.

Site Map View
Maintenance View
Reports View
Alerts View

User can access non-Dashboard tabs in System Manager.

Disabled

Configure secure Dashboard user access

Secure user access to services running on the SM Server requires user authentication and an HTTPS certificate (for encrypted connections) on the server and/or user PCs.

User Authentication

User authentication is configured for the dashboard by the superadmin user who adds users and user profiles.

Just as for Dashboard users, administrators can set up app credentials for API integrations on the Dashboard Configuration page. For more information refer to Multiroom Dashboard > Integrations (API Access) and the Interact Developer Portal.

HTTPS

You can create and configure certificates using the SM installer or the sm icon data access config Data Access Configuration tool.

There are two options:

  1. Select a certificate provided by the Hotel IT team (recommended). This assumes the customer has access to the CA (certificate authority) used to create the certificate already deployed on their client machines.

  2. System Builder can create a self-signed certificate. This certificate must then be deployed by Hotel IT to the Windows Certificate Store on all client machines that will be accessing the dashboard.

sm data access certificate config

When one of these options is selected, System Builder will update the IIS bindings, local hosts file on the SM Server, and the configuration files using the domain assigned for the system as defined in the certificate.

The customer will need to configure their DNS server to direct the domain to the SM Server machine or configure client PC hosts files - C:\Windows\System32\drivers\etc\hosts:

  • dashboard.[subdomain]

  • usermgmt.[subdomain]

  • api.[subdomain]

  • integration.[subdomain]

  • dynalitecontrolapi.[subdomain]

Self-signed certificates have an expiration of 2 years from the current date.

Open Dashboard

After installing the security certificate and adding users, users can access the dashboard by entering their domain gateway URL, e.g. https://myhotel.example.com