Managing Your Online Projects

The Project page displays the following tabs:

Overview

The Overview tab displays details project details, the maintenance contact, job file and job notes. These details are populated from data entered into the System Builder project – Job properties and job notes.

Click the Show revisions button to view previously saved jobs under the Job files tab.

Click the Download button to download a copy of the job file to your computer. In a future update this will be replaced by a button to open the job in System Builder.

caretaker project overview
The online/offline status of the cloud gateway is indicated by a green or red dot next to the project name.

Devices

The Devices tab displays a list of all Dynalite devices in your project and their relevant details.

Additionally, the PDDEG-S supports the following actions:

  • Reregister gateway

  • Deregister gateway

  • Reboot gateway

  • End-point scan

  • Firmware update

  • Device information fields are populated from the job file. To refresh the information, right-click each device in System Builder and select sb icon request device information Request Device Information, then resave the job file to the cloud.

  • Reregistering or deregistering a gateway updates the job file stored in the cloud.

  • The online portal currently only supports firmware upgrade for the PDDEG-S. However, Firmware upgrade of other devices can be performed through System Builder with remote connectivity.

caretaker project devices

Users

The Users tab shows a list of users from your organization that have access to the job file and can potentially assist with commissioning and maintaining the system.

caretaker project users

Users with Manage access can add and remove users from the project and change their access level. Users can have one of the following access levels:

  • Manage (currently Owner)

  • Modify (currently User)

  • View (currently Viewer)

caretaker project users add

Job files

The Job files tab lists the current and previous revisions of the job file. The Modified by column shows the user’s email address.

Click the three dots under the Actions column to download a job file to your computer. In the event of an issue with your current job file (e.g. accidentally saving unwanted changes or deleting a device), this enables you to revert SB to a known working version of your job.

caretaker project job files

Licenses

The Licenses tab shows your valid and expired remote connectivity licenses. Owner and Admin users can request licenses.

Click the Add button to add a new license.

caretaker project licenses
Dynalite provides a trial 28-day remote connectivity license when you first register a PDDEG-S as a cloud gateway. Contact your Signify sales representative to add or renew your license.

Job notes

The Job notes tab allows you to easily share SB job and area notes from your project for further analysis and investigation.

You can use this tab to keep an organized record of changes to the job file and system hardware, share contact details, and leave warnings or cautions for others such as avoiding changes during essential hours of operation.

Click the ct icon note expand icon under the Notes column to expand each note.

caretaker project job notes

Log files

The log files tab enables you to download the cloud gateway log files by selecting a specified date. Once downloaded, you can open the log file in the System Builder Network Log window.

The gateway contains three types of log file:

  • Network Log

  • Sys Log (Signify System Experts only)

  • MQTT Log (Signify System Experts only)

caretaker project log files

Log files stored on the gateway are overwritten after 28 days, but Caretaker stores a backup of previous log files. Log files are uploaded approximately every 30 minutes.

If the cloud gateway is offline for more than 28 days, local log files will be lost.

End-point scan

The End-point scan tab is a diagnostic tool to check that the cloud gateway can connect to all required services. Results should show as passed, but not all end-points are mandatory.

Total failure indicates a connectivity/firewall issue or a service outage. A single failure is more likely to indicate that an individual end-point server is down.

Note the Scan time stamp at the top of the page. To perform a new scan, click the Refresh button in the top right corner.

Please create a support ticket if any scan results are not passed.
caretaker project end point scan
Caretaker is offered as a Software-as-a-Service (SaaS) and runs on a highly available cloud infrastructure. Services are stored in multiple locations. Backups and other data are stored in various availability zones, in accordance with data jurisdiction requirements to maintain a high level of business continuity.