Alerts

This view displays a list of faults, alarms, and events generated by the system, providing an oversight of issues that may require management or attention.

sm alerts

  • Filter the alerts list by Type of alert, current State, and the Time period when the alert was generated.

  • To remove the selected alert, click Clear.

  • To acknowledge the selected alert, click Acknowledge. Enter any relevant details in the Comment dialog and click Ok to change the alert’s status to Acknowledged.

    Only Fault and Alarm alerts can be acknowledged or cleared.

  • Use the controls at the bottom of the screen to move to the Previous or Next page, and to adjust how many entries are displayed per page.

Alert Information

Column Description

Alert Icons

sm icon alert created fault Created Fault
sm icon alert created alarm Created Alarm
sm icon alert created event Created Event
sm icon alert acknowledged Acknowledged Fault/Alarm
sm icon alert restored Restored
sm icon alert cleared restore acknowledged Cleared/Restore Acknowledged

Description

Description of the alert type

Source

Location of the alert

Date/Time

Date and time when the alert occurred

Type

Type of alert (Fault, Alarm, Event)

State

  • Created

  • Acknowledged

  • Cleared

  • Restored

  • Restore Acknowledged

Comments

Click the sm icon alert comment speech bubble icon to open the Details dialog.

Alert Comments and Details

The Details dialog shows the history of the selected alert, with controls to add a Comment and Acknowledge or Clear the alert.

sm alerts details

Alert Types

Alerts are classified by severity, into Faults (most severe), Alarms, and Events (least severe).

Faults

  • Device Offline

  • Driver Offline

  • Driver error

  • Breaker Trip

  • Functional Test

  • Duration Test

  • Sub Device Offline

  • Custom Fault

Alarms

  • Logon Failure

  • Panic

  • Lamp Over Life

  • Lamp Failure

  • DyNet Over Voltage

  • DyNet Under Voltage

  • DyNet Voltage Interrupted

  • Device Powered Down

  • Green Power Down Failed

  • Green Power Down Enable Failed

  • Phase Failure

  • Channel Electronic Fault Protection

  • Channel Over Temperature

  • FCUC Fire Trip

  • FCUC Airflow Stopped

  • FCUC Energy Holdoff

  • FCUC Drip Tray Full

  • FCUC Air Filter Dirty

  • Temperature Sensor Open Circuit

  • Temperature Sensor Short Circuit

  • Temperature Sensor Remote Sensor Timeout

  • Meter Value Over Reference

  • Meter Value Under Reference

  • Open Circuit Fault

  • Short Circuit Fault

  • Alarm DyNet Connection Offline

  • Alarm FIAS Connection Offline

  • Deployment (Room Configuration)

  • Deployment (Room Variables)

  • Meter Value Out of Range

  • Custom Alarm

Room Alarms (Interact Multiroom)

  • Balcony Door Open

  • Devices Offline

  • Do Not Disturb

  • Entrance Dorr Open

  • FCUC Air Filter Dirty

  • FCUC Drip Tray Full

  • Guest Well-being

  • Humidity

  • Laundry Pickup

  • Make Up Room

  • Room Safe Closed at Check-out

  • Room Service Response

  • Room Temperature

  • Soil Moisture

  • Water Leak

Events

  • User Log On

  • User Log Off

  • Schedule Started

  • Schedule Stopped

  • Schedule Enabled

  • Schedule Disabled

  • Trigger Enabled

  • Trigger Disabled

  • Report Ran

  • Database Backup

  • Database Purge

  • Public Holidays Update

  • Macro Started

  • Macro Stopped

  • Macro Paused

  • Macro Resumed

  • All Macros Stopped

  • Emergency Group Function Test Started

  • Emergency Driver Function Test Started

  • Emergency Group Duration Test Started

  • Emergency Driver Duration Test Started

  • Emergency Group Function Test Stopped

  • Emergency Driver Function Test Stopped

  • Emergency Group Duration Test Stopped

  • Emergency Driver Duration Test Stopped

  • Emergency Group Function Test Completed

  • Emergency Driver Function Test Completed

  • Emergency Group Duration Test Completed

  • Emergency Driver Duration Test Completed

  • Lamp End of Life

  • Sensor Calibration Complete

  • Panels Enabled

  • Panels Disabled

  • Motion Control Enabled

  • Motion Control Disabled

  • PE Control Enabled

  • PE Control Disabled

  • Area Cascading Enabled

  • Area Cascading Disabled

  • Custom Event

  • Channel Level Sent

  • Channel Temperature Sent

  • Console button clicked (by SM user)

  • Preset Sent (by SM user)

  • Save Preset sent (by SM user)